Frequently Asked Questions

What areas do you serve?

 We offer delivery up to 50 miles for an additional fee. We’re based in Cleveland Heights, Ohio. 

How long is the rental period? 

Standard rentals are for 6 hours (bounce houses) or overnight (movie night packages). Need more time? Ask us about extensions.

 What’s included with the rental?

 Each package includes delivery, setup, and takedown. Specific packages also include items like projectors, sound systems, and inflatable lounge chairs.

 Do I need power access?

 Yes, a standard electrical outlet is required within 50 feet of the setup location. If power isn’t available, we offer generator rentals.

 Are your inflatables safe?

 Absolutely! All units are thoroughly cleaned and sanitized before every rental. We also follow safety setup guidelines and include stakes or sandbags to secure the units.

How many children can be in bounce house?

Only 5-6 children should be in the bounce house at one time.

 Can I set up on grass or pavement?

 Yes, we can set up on grass, pavement, or concrete. Please let us know the surface type when booking so we can bring the correct equipment. 

What happens if it rains or there’s bad weather?

If initial location was outdoors, then have an indoor option also in the case of inclement weather.  

Are your rentals suitable for adults and kids?

 The Magic Cloud is suitable for younger children up to 12 years old.

How much space do I need?

 Each rental has space requirements:

• Bounce House: approx. 15x15 feet

• Movie Screen: approx. 15x10 feet

• Lounge Chairs: depends on the count and layout